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lcogley
lcogley Member Posts: 3
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I am new here, and I have been reading through some posts and it is really comforting knowing that I am not alone and this is reasonably "normal". However, I could really use some advice: My mom is now in a memory care unit, she believes it to be a hotel. She will keep asking me if she needs to go to the front desk to pay for the room so she can stay there tonight. I will tell her she doesn't need to worry about that, I have the room paid through the end of the month and it includes all of her meals. (This is actually true! :)) But she will call me multiple times a day and ask me to come pick her up and take her home. Then she realizes she doesn't have a home and doesn't know what to do. I have tried to tell her this is her room. She recognizes her pictures and items that are hers in the room, but she isn't accepting of staying there as she "doesn't want to be alone". I always tell her that the people there are there to take care of her and will keep her safe. That will appease her for a little while then goes right back to "I don't know where I am, please come take me home." To the point where she will almost start to cry. I am running out of responses to keep her calm. I feel like I am being mean by not coming and taking her home. (I do go visit, I just also work and can't be there all of the time.) She will say "I won't do it ever again." Whatever "it" is, but makes me feel like she thinks I am punishing her by making her stay there. :( Anyone have any other advice on how I should respond to this?? Thanks in advance for your input! :)

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  • pamu
    pamu Member Posts: 68
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    My mom has been in MC for three months and hates it. She keeps telling us she wants to move and has her clothes packed and ready to go. She refuses to have any personal items displayed in her room. She asks me every time I see her (or when she sees any other family) when she's leaving or "moving". I've been struggling with how to respond to her as well. Sometimes I can divert her and sometimes not. You are not being mean by not taking her home. It's difficult to not feel guilty. You are still caregiving, just in a different way. My advice would be to keep telling her the same calm responses, and try to divert her attention either by offering her a treat or looking at photos together (or whatever she likes). Lately my mom and I have been going for walks around the facility before I leave. She likes to see what's going on in the center because she is in the lockdown unit and cannot go on her own. I normally say goodbye near the dining area or common area so she's not alone when I leave. I also time my visits so I can leave just before meal time. My mom's MC added another anxiety/depression medication a month ago and we've started to notice a difference, she has less agitation and anxiety. She still wants to leave but she's not as angry and confused. If you haven't already, you make want to speak with the care team about any beneficial medications to help ease her anxiety.

  • lcogley
    lcogley Member Posts: 3
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    @pamu, thanks for your input! Sounds very familiar! :) I try to time my visits to be ready to leave when it's dinner time, then I walk her to the dining room and head on out. Does seem to work. I will try to take her on a walk, that sounds like a great idea. Her brother, (my uncle), has been going through some old photographs with her and that's been well received. So I guess, I am at least going in the right direction. Thank-you for responding. I truly appreciate it! :)

  • SDianeL
    SDianeL Member Posts: 3,175
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    welcome. Many dementia patients want to go home. To them home is a feeling not a place. It’s caused by anxiety. They also may be thinking about their childhood home. Their timeline shifts backwards. Best thing to do is fib to her. Tell her the doctor says she needs to stay a while longer, tell her the house is being repaired or the heat-ac doesn’t work and is being fixed. She will continue to ask so be prepared to answer many many times. Saying she won’t do it again is a delusion. Talk to her doctor about anti anxiety meds or to change the dose. Remember she is there to keep her safe. You’re doing it for her, not to her. It takes awhile to settle in. Anywhere between 2-4 weeks. Hang in there. 💜

  • AmandaF
    AmandaF Member Posts: 52
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    My mom went through a difficult adjustment period too - it took about four months before she felt somewhat at home in MC. Is your mom calling you on a cell phone? If so, it might be time to consider disappearing it for a bit and see how that goes. I thought my mom would find comfort in her phone when we moved her to MC, but it became clear pretty quickly that being able to call people was actually causing stress (to her and the people she called), in addition to keeping her from engaging with her new MC life. She did a lot better without it, though meds helped too. Good luck and I hope she will become more comfortable soon.

  • lcogley
    lcogley Member Posts: 3
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    Agreed, but I don't want to cut her off completely, at least not yet. We did have an incident where I guess she called 9-1-1, Seven times to say she had been abandoned and needed someone to pick her up and take her home. The police came and took the phone out of her room! My husband was able to take the phone apart and disable the main keypad and programmed her brother and my phone numbers into the speed dial buttons, so she can push one button and get one of us. And anyone can call in. So far, that has worked really well, other than she calls us sometimes between 20-30 times a day. But at least it's not 9-1-1 and she talks to our voicemail. I believe in time she will be okay, even the doctor told me she eventually won't remember she wants to go home… This morning she told me she felt I had shut her out of my family. Her mother had 7 brothers and sisters, so she is used to and remembers a large family. I am an only child and my uncle (her brother) and I are pretty much it. He is 16 years younger than her and only 10 years older than I so he is almost my brother, instead of uncle. :) Thanks letting me vent a little bit!! :) <3

  • sandwichone123
    sandwichone123 Member Posts: 1,196
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    When my dh was late stage 5 he started calling multiple times a day (12-20). I could hear that he was calling even when he was actively engaged in a meal or activity, so I took his phone to be "fixed," and he never missed it after that. I think he was just calling as a nervous habit or for something to do with his hands.

  • April23
    April23 Member Posts: 80
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    If anyone can call in, that means scammers can call in also. The phone unfortunately can do more harm than good. My dad barely missed his when it "disappeared."

  • terei
    terei Member Posts: 846
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    Access to the phone to repeatedly call you or anyone else is just causing her more agitation IMO. I would take it to have it ‘repaired’ or disable it and see if she starts to become more acclimated to the facility. The staff will call you if there is an emergency

  • Anonymousjpl123
    Anonymousjpl123 Member Posts: 912
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    @lcogley i’m a bit late but just want to say…all of what you describe is so normal, which doesn’t make it any less upsetting and jarring. As you can see from responses, the phone is a huge issue for many, many of us. At some point, it has to disappear. I understand the “not yet” part. THat is also normal.

    One thing that helped me was blocking my mom’s number. This sounds horrific, but it was essential. I work too, and the 25 calls a day were not helping her or me. THe advantage of MC is that she is safe, so you can do this, which was not true for me when my mom lived alone or in AL.

    What limiting her calls will do is cut down on your stress and resentment. The transition to MC is huge and usually really hard. But I know too many people to count at this point to say it can’t happen successfully - including for my mom. It will help you focus on her, and her needs. I would also talk to the staff about it.

    It took a while but my LO’s been in MC for 2.5 years and honestly doing well - all things considered. Her disease is progressing, but she has friends who’ve been there since she got there on this journey with her. It’s familiar and safe. Families know each other. she’s now in late stage 6 and not depressed or anxious. She’s likely coming home for the night for Xmas, as her best friend is coming into town (the only one who is still involved) with her family, and staff agreed it’s ok. It’s play it by ear though.

    All this to say, 2.5 years ago with her wandering, unsafe, and wound up in MC calling me 20 x daily saying she’s miserable, filled with rage, and yes, calling 911.

    THis is a marathon not a sprint. Work with the staff. She will adjust. You will adjust. This can be ok. Let us know how it goes.

  • SiberianIris
    SiberianIris Member Posts: 110
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    We moved my mother to MC 5 months ago. She is in early stage 6. She does not have a phone in MC. Very few of the residents have phones. She's only mentioned the lack of phone once, which was in the first month. I said "I'll look into it" and changed the subject.

    Prior to the move, the phone had become very problematic with her calling multiple times per day, sometimes just minutes after the last phone call, having no absolutely no recollection we'd just spoken. Now that the phone is gone, it's out of sight, out of mind.

    She is a very social extraverted person who loved the phone. She also thrives on routine and being around people. At nearly 97, most of her friends are dead or too incapacitated to socialize. Being in MC has given that back to her. She's happier than she's been in a long time.

Commonly Used Abbreviations


DH = Dear Husband
DW= Dear Wife, Darling Wife
LO = Loved One
ES = Early Stage
EO = Early Onset
FTD = Frontotemporal Dementia
VD = Vascular Dementia
MC = Memory Care
AL = Assisted Living
POA = Power of Attorney
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