Australia National Dementia Helpline

Michael Ellenbogen

Description

The National Dementia Helpline is an Australia-wide telephone information and support service for people with dementia, their carers, families and friends. Health professionals and service providers, community organisations and people concerned about memory loss can also contact the helpline.

Services provided

• Confidential counselling and support for people with dementia and their carers, families and friends
• Information and advice
• Up-to-date written material about dementia
• Referral to advocacy services
• Information about Dementia Australia
• Information about other relevant services

Eligibility

Available to:

• people with dementia, their carers, families and friends
• people concerned about memory loss
• students
• healthcare professionals
• service providers
• community organisations

How to access

Call 1800 100 500

Visit https://www.dementia.org.au/helpline

Email [email protected]

The National Relay Service (NRS) is available to help callers with a hearing or speech impairment. For:

• TTY users, call 1800 555 677, then ask for 1800 100 500
• Speak and Listen users, call 1800 555 727 then ask for 1800 100 500
• Internet relay users, connect to the National Relay Service, then ask for 1800 100 500.

The Translating and Interpreting Service (TIS National) is available (24 hours, 7 days) for callers who speak other languages. Call 131 450.

Costs

The National Dementia Helpline is a free service.

Website

Dementia Australia

Tip

• The National Dementia Helpline is staffed by trained, experienced professionals.

Important

• Counselling and support services are private and confidential.

Complaints

• Dementia Australia, call 1800 100 500 or email [email protected]
• Health Complaints Commissioner, Complaints and Information, call 1300 582 113
• Office of the Public Advocate, call 1300 309