Have a great day! Not appropriate to say!

Lills

DH died on April 30th.  I'm still in the process of contacting insurance companies, banks, Social Security, etc.   When I say I'm calling to report a death, of course, the person on the phone first says something like, "I'm sorry for your loss".  But... they always end with the phrase, "Have a great day!"  I find this phrase so annoying in this situation.  I don't think that's possible right now.  I realize it's not the end of the world but I question why they think I would be having a "great day or great weekend" if I'm reporting a death.

easy23

I am sorry for your loss

Quilting brings calm

It’s not appropriate to say.  They are just used to ending all their calls that way and don’t stop and think about this specific call they are on. It’s very thoughtless of them

WA wife

May just say in a sad voice that you are trying but that it is hard. i think this would make them stop and realize what they said and maybe be more careful in the future.

jmlarue

I know what you're talking about and completely agree. So many people in service roles are mindless drones reading a script. Maybe that's how they cope with their dead-end jobs. I dread calling the VA and getting the trite phrase, "Thank your husband for his service." Before dementia set in, my DH would bristle at the empty words. I do too.

Ed1937

WA wife wrote:

May just say in a sad voice that you are trying but that it is hard. i think this would make them stop and realize what they said and maybe be more careful in the future.

Excellent!

Lills, I can't imagine how hard it is. Prayer coming for you.

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dayn2nite2

I am one of the people who takes calls you have described.  Not only do we have to end the call with a cheery finish, we are also told to say "I'm sorry for your loss."  Nothing is left to chance and we have to follow script because there is generally someone listening to the call who is grading us.  Not getting a passing score usually involves some sort of performance improvement program, possibly being written up, could be losing your job, and we are not improving the appropriateness of what we say, but whether we are saying what we're told to.  

Sorry, but thought I would add a little context.

Gig Harbor

Thanks for explaining that. It must be very frustrating for you.

Joydean

It is a very sad world we live in, people are not allowed to be sincere or even human. Script’s written by someone who has nothing to do with “real people.”

toolbeltexpert

Lills I am sorry for your loss.

CStrope

Lills, so so sorry for your loss. Something we all think about when we first hear that diagnosis, but yet I'm not sure we're ever completely ready for it.