Lack of care at AL- how to address

lauraleaf23

There have been multiple times that my mother has not received the care she supposed to receive in her assisted-living facility. The things she has not received are not life-threatening or anything (showering, helping get dressed or get ready for bed), but I am feeling very frustrated by this considering the huge amount of money we pay each month. I have complained, had meetings with the head of nursing, and still, there are times that she is not receiving her care. I stay with her about once a week and this last week I was there 4 nights in a row. I’m afraid to complain too often, because I don’t want them to kick her out., But at the same time, I feel like I need to complain because otherwise she’s not going to get the care. Thoughts? Thank you so much

Marp

You might be able to file a complaint with your state. In my state, the complaint can be anonymous. The facility may still figure out who did it, but that may actually offer you some protection because they may be reluctant to kick your mother out for fear of being accused of retaliation. Retaliation for making a legitimate complaint is usually against the law in many states.

Or...you may have to consider a change to a new facility.

M1

I have the same issue lauraleaf. But in our case my partners behavior contributes, because she refuses. But it still ticks me off.

harshedbuzz

@lauraleaf23

Perhaps this isn't the level of care she needs if you have to stay overnight.

Is she in any way resistant to care? Typically in a hospitality-model AL, residents will be cooperative with care which means aides don't have to invest time cajoling and calming a reluctant individual.

Is she getting showers at least weekly? In my state, licensing requires twice weekly showers be offered; if she's blowing them off it might not happen.

HB